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Orders & Shipping
We offer worldwide international shipping.
Europe : 3 - 5 Business Days.
Rest of World : 6 - 7 Business Days.
Yes, we do offer combined shipping.
The total shipping cost is automatically calculated at cart or checkout based on the size and weight of the items in your cart, as well as the packaging required.
This system is designed to make purchasing multiple products as easy and cost-efficient as possible for our customers.
USA: No, Duties and taxes are collected at checkout and your order ships duties paid (DDP/PDDP). You should not be charged any additional import fees on delivery.
All other countries: Import duties and taxes are not collected at checkout and may be charged by local customs/carriers on delivery.
You can track your order directly on our website. Just click the Track My Order link, or find it under About & Help in the menu. If you need any assistance, we’re always happy to help.
We pack every order with care to ensure it arrives safely. Each model is protected with bubble wrap and parcel filling, then shipped in a sturdy double-walled box to minimise the risk of damage in transit.
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue.
We have a Money Back Guarantee which lasts 30 days after the delivery of your order so make sure to contact us within that time frame.
To get a hold of us to assist you please either use the Contact Us tab or email us at sales@thecollectablesvault.com. Alternatively, for further information, please visit our Returns Policy page.