Payments & Security

1. Accepted Payment Methods

We accept the following secure payment methods for all orders:

✅ Credit & Debit Cards (Visa, MasterCard, American Express, Maestro)
✅ PayPal – Safe and fast payment processing with buyer protection.
✅ Apple Pay & Google Pay – Quick checkout via mobile wallets.
✅ Klarna – Pay installments with eligible services.
✅ Bank Transfer - For wholesale or bulk orders.

All transactions are processed in GBP (£) unless otherwise stated.

2. Secure Payment Processing

Your payment details are processed securely through Shopify Payments, PayPal or Klarna. We never store or have access to your full credit/debit card details.

To ensure the highest level of security, our payment system uses:
🔒 SSL Encryption – Protects your data during transactions.
🛡️ PCI-DSS Compliance – Industry-standard security for card transactions.
📌 3D Secure Authentication – Extra fraud protection for online payments.

3. Fraud Prevention & Verification

To protect our customers from fraud, we may conduct security checks on some orders, including:

Address verification for high-value purchases.
Requests for additional confirmation if a transaction appears unusual.
Declining payments from unverified or suspicious accounts.

If your payment is flagged for verification, our team will contact you within 24 hours to confirm your order.

4. Payment Issues & Declined Transactions

If your payment is declined:
1️⃣ Ensure your billing address matches the one on your payment method.
2️⃣ Check with your bank or card provider for any restrictions.
3️⃣ Try an alternative payment method.

If issues persist, contact us at jay@thecollectablesvault.com, and we will assist you.

5. Refunds & Chargebacks

Refunds are processed via the original payment method and may take 3-7 business days to reflect.
If you believe your payment was taken in error, please contact us before filing a chargeback to resolve the issue quickly.
Unauthorized chargebacks may result in account restrictions for future purchases.

6. Data Protection & Privacy

We value your privacy and comply with GDPR (UK/EU) & Data Protection Laws.

Your payment information is never stored on our servers.
We do not share your financial details with third parties.
Personal data is processed according to our Privacy Policy.